Frequently asked questions

Add products to your bag and complete checkout with a shipping address. No account is required. Every order receives a unique order number, and you can save an order summary from the confirmation page.

International shipping is available where legally permitted and operationally supported. Availability may vary depending on destination and applicable regulations. The customer is responsible for ensuring that products may be lawfully received in their jurisdiction.

Yes. Shipping is free on all orders, and every parcel is dispatched in plain outer packaging without exterior branding.

Quote your order number (format NL-2026-XXXXX) in any message to support@novalabsresearch.eu and the team will provide the current status of your order.

Each product page documents identity, format, quantity, specifications, packaging and storage. Product pages present factual catalogue records only.

Every product has a Certificate of Analysis in the COA library, linked from the main navigation and from the Laboratory documentation section on each product page.

A Certificate of Analysis documents the batch number, manufacturing and analysis dates, molecular identification, purity by HPLC, identity by mass spectrometry, and the full table of analytical results with specifications and methods.

Each vial is sealed with a rubber stopper and aluminium crimp cap, seated in a die-cut insert inside a matte black NOVA LABS carton. Outer shipping packaging is plain and unbranded.

The storefront currently operates a demo checkout in which no payment is taken. Supported payment methods will be announced when live payment processing is enabled.

Regulations vary by jurisdiction. Products are sold for laboratory research use only and are not medicinal products, foods or supplements. It is the customer's responsibility to check local regulations before ordering.

Email support@novalabsresearch.eu. We aim to respond within two business days. Support cannot provide dosing, administration or usage advice.

No. All products are supplied strictly for laboratory research purposes. They are not intended to diagnose, treat, cure or prevent any disease, and they are not for human or veterinary use.